A CFO Told Her CX Was Just Nice People on Phones

Domonique Brown, Head of CX, Liquid I.V. × Alex Klein, VP Consumer Engagement, 85Sixty

Domonique built CX at Liquid I.V. from zero through 50x growth and the Unilever acquisition. A CFO once told her the team just needed "nice people who smile on phones." She turned it into a revenue function and eight of her team members grew into leaders. Alex has spent a decade at 85Sixty growing from digital marketing manager to VP. Her thing is translating big strategy into plans teams can actually execute. There are sixteen chairs.